Improved Customer Interface
At any positioning along the value chain, DeltaCabinet can provide the foundation for sharing information quickly and effectively with customers. This can provide a competitive advantage that helps to establish and maintain a brand preference - resulting in increased revenues, reduced cost, and improved customer experience.
One example is an engineering services company that needs an enterprise work management process to interface many large OEM customers, as follows.
By operating a DeltaCabinet, an engineering services company can offer a common, yet unique, method to get information from it's customers. DeltaCabinet provides the architecture to automate many processes and ensure proper audit trails of work requests, quotes, customer information and reports.
Work requests and quotes can be managed with the built-in workflow feature. Specifications, requirements, customer data and reports can be shared safely and securely with each customer. In addition to interfacing customers, the DeltaCabinet can be used internally to manage the internal workflow, rapidly disseminate job or project information within the company and manage long-term histories of customers' projects. The result is a streamlined service, with less errors and the shortest possible turn- around-time.
Another example is an OEM that manufactures custom products and must collaborate with it's customer base. Design and market information from the customer can be filed in a safe and secure place - and be shared within the OEM among the proper sales and engineering staff. Feature and performance data can be made readily available to the right people in a secured fashion.
Engineering data is made available to Quality Assurance so appropriate quality assurance and performance measurement processes can be developed. Those documents can be filed in the same cabinet as the marketing and sales data but in a different drawer and/or folder. Such QA data can be easily shared with the customer.
Manufacturing has access to the engineering and QA processes to engineer the manufacturing process. These documents can be filed in the same cabinet as the engineering data but in a different drawer and/or folder. However, the OEM is in control to share as much or as little of the manufacturing process as it chooses. The result is a process that keeps the customer informed but the manufacturing process secure.
Enterprise-class that is fast, easy, and affordable - that's DeltaMatics!
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